FMJ Logistic Solution - Privacy Policy

Effective Date: 25.11.2024

FMJ Logistic Solution ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, use our courier services, or communicate with us.

By using our services, you consent to the practices described in this Privacy Policy.

a. Information We Collect

• 1. Personal Identification Information: Name, email address, phone number, and shipping address.
• 2. Payment Information: Credit card details, billing address, and payment method used to complete transactions.
• 3. Shipment Details: Information about the package(s) you are shipping, including dimensions, weight, destination, and sender/receiver details.
• 4. Tracking Information: Data related to the status and progress of shipments, including tracking numbers, delivery status, and delivery address.
• 5. Communication Data: Records of your interactions with us, including customer service inquiries, emails, or chat interactions.

b. How We Use Your Information

We use your personal information for the following purposes:

• 1.To Process and Complete Your Orders: We use your shipping and payment details to fulfill domestic and international courier requests.
• 2. To Provide Customer Support: We may use your information to respond to inquiries, resolve issues, and improve our services.
• 3. To Send Transactional Communications: We may send you emails or SMS notifications related to your shipment status, including tracking updates, delivery confirmations, and delivery issues.
• 4. To Improve Our Services: We analyze your usage of our website and services to improve the functionality, user experience, and customer satisfaction.
• 5. Marketing Communications (with your consent): We may send you promotional emails, special offers, or news about our services. You can opt-out at any time by following the unsubscribe instructions in the communication or contacting us directly.

c. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or destruction, including:

• 1. Encryption: All sensitive data (such as payment details) is transmitted via Secure Socket Layer (SSL) encryption.
• 2. Access Control: Only authorized personnel have access to your personal information for the purpose of service fulfillment and customer support.
• 3. Data Storage: Personal information is stored securely in our database with regular backups to ensure data integrity and availability.

d. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• 1.Payment Processors: We use third-party payment gateways (e.g., PayPal, Stripe) to process payments. These providers are responsible for handling your payment information securely, and we do not store credit card details.
• 2.Shipping Partners: We may share your shipping information with our delivery partners (e.g., local courier companies, international shipping carriers) to ensure timely delivery of your packages.
• 3.Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation, or if we believe such action is necessary to protect the safety, rights, or property of FMJ Logistic Solution, our customers, or others.
• 4.Third-Party Service Providers: We may share data with third-party companies who provide services on our behalf (e.g., email service providers, customer support tools). These providers are bound by confidentiality agreements.

e. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

• 1.Access: You have the right to request access to the personal information we hold about you.
• 2.Correction: You can update or correct any inaccuracies in your personal information.
• 3.Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations that may require us to retain it.
• 4.Opt-Out of Marketing Communications: You may opt-out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• 5.Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another service provider.

f. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your browsing experience and gather information about how you interact with our website.

• 1.Cookies: Cookies are small files that are stored on your device to remember your preferences, track your usage patterns, and improve your user experience. You can control cookies through your browser settings, but disabling cookies may affect some functionality of our website.
• 2.Analytics: We may use third-party tools, such as Google Analytics, to analyze website traffic and user behavior to improve our services.

g. International Transfers of Data

As we offer international shipping services, your personal information may be transferred and processed in countries outside your own, including those with different data protection laws. By using our services, you consent to the transfer of your data to these countries, provided we take appropriate measures to protect your information.

h. Updates to This Privacy Policy

FMJ Logistic Solution may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

i. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: fmjlogistics2020@gmail.com
• Phone: +91 70920 76777
• Address: No.52, Karunanidhi Nagar, Ramanathapuram, Coimbatore, Tamil Nadu 641045